Introduction
At jureliavonex, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our savings strategies platform and related services.
This policy applies to all users of our website, mobile applications, and services. By using jureliavonex's services, you agree to the collection and use of information as described in this policy.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. Our practices align with these regulations to ensure your personal information receives appropriate protection.
Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services. Here's what we gather and why:
Personal Information
- Full name and contact details
- Email address and phone number
- Date of birth and identification details
- Financial information for savings analysis
- Employment and income information
Usage Information
- Pages visited and time spent
- Features used and interactions
- Search queries and preferences
- Device and browser information
- Location data when permitted
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system details
- Connection information
- Cookies and similar technologies
Why We Need This Information
Personal details help us provide personalized savings recommendations. Financial information allows us to create tailored strategies that match your specific circumstances and goals.
Usage data helps us improve our platform and ensure you have the best possible experience when managing your savings journey with us.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our savings platform. We don't use your data for unrelated commercial purposes.
Primary Uses
- Personalized Savings Analysis: We analyze your financial information to provide customized savings strategies and recommendations that fit your specific situation.
- Account Management: Your personal details help us maintain your account, process transactions, and provide customer support when needed.
- Communication: We use your contact information to send important updates about your account, new features, and relevant savings opportunities.
- Service Improvement: Usage patterns help us understand how our platform is being used so we can enhance features and add new tools.
Security and Compliance
We process certain information to meet our legal obligations under Australian financial services regulations and to protect both your account and our platform from fraud or unauthorized access.
Data Processing Principles
We follow strict principles when handling your information: we only collect what's necessary, use it for stated purposes, keep it accurate and up-to-date, and retain it only as long as needed.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain information in specific circumstances that directly support your use of our services.
When We Share Information
- Service Providers: Trusted partners who help us operate our platform, such as cloud storage providers, payment processors, and analytics services. These partners are contractually required to protect your information.
- Financial Institutions: When you choose to connect bank accounts or investment platforms, we share necessary information to facilitate these connections securely.
- Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect our legal rights and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with continued protection under this policy.
What We Don't Share
Your detailed financial information, personal savings goals, and specific account balances are never shared with marketing companies or used for advertising purposes by third parties.
Partner Oversight
All service providers undergo security assessments and sign comprehensive data protection agreements. We regularly audit these relationships to ensure your information remains protected.
Data Security Measures
Protecting your financial information requires robust security measures. We implement multiple layers of protection to safeguard your data from unauthorized access, alteration, or disclosure.
Technical Safeguards
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
- Secure Infrastructure: Our servers are hosted in certified Australian data centers with physical security controls and environmental monitoring.
- Access Controls: Strict authentication requirements and role-based access ensure only authorized personnel can access your information.
- Regular Monitoring: Automated systems continuously monitor for suspicious activity and potential security threats.
Operational Security
Our team receives regular security training, and we conduct periodic security assessments and penetration testing. All employees sign confidentiality agreements and undergo background checks.
Incident Response
In the unlikely event of a security incident, we have established procedures to quickly identify, contain, and resolve issues while keeping affected users informed according to Australian notification requirements.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting our privacy team.
How to Exercise Your Rights
Most privacy controls are available directly in your account dashboard. For other requests, contact our privacy team at help@jureliavonex.com. We'll respond to your request within 30 days and may need to verify your identity to protect your information.
Complaint Process
If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner. We encourage you to contact us first so we can work together to resolve any issues.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Periods
- Account Information: Retained while your account is active and for up to 7 years after closure to meet Australian financial record-keeping requirements.
- Transaction Data: Kept for 7 years in accordance with Australian tax and financial regulations.
- Usage Analytics: Aggregated and anonymized usage data may be retained indefinitely for service improvement purposes.
- Marketing Preferences: Maintained until you withdraw consent or close your account.
Deletion Process
When retention periods expire, we securely delete your information using certified data destruction methods. You can request earlier deletion of certain information, though legal requirements may prevent immediate removal of some data.
Account Closure
When you close your account, we'll delete or anonymize your personal information according to our retention schedule. Some information may need to be retained for legal compliance, but it won't be used for operational purposes.
International Data Transfers
While we primarily store and process your information within Australia, some of our service providers operate internationally. When information is transferred overseas, we ensure appropriate protections are in place.
Transfer Safeguards
- Adequacy Decisions: We prioritize transfers to countries that the Australian government recognizes as having adequate privacy protections.
- Contractual Protections: All international service providers sign agreements that require equivalent protection to Australian privacy standards.
- Security Measures: Additional encryption and security controls protect information during international transfers.
- Limited Scope: Only necessary information is transferred, and access is restricted to authorized personnel.
Current International Partners
Our primary international service providers are located in the United States and European Union, both of which have established frameworks for protecting Australian user data. We regularly review these arrangements to ensure continued protection.
Children's Privacy
Our platform is designed for adults aged 18 and older who can make independent financial decisions. We don't knowingly collect personal information from children under 18 years of age.
Age Verification
During account registration, we verify that users meet our minimum age requirements. If we discover that we've inadvertently collected information from someone under 18, we'll promptly delete that information.
Parental Guidance
If you're a parent or guardian and believe your child has provided information to us, please contact our privacy team immediately. We'll work with you to address the situation and remove any collected information.
Policy Changes and Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account dashboard and email.
Notification Process
- Material Changes: We'll provide at least 30 days' notice before implementing changes that significantly affect how we handle your information.
- Minor Updates: Administrative changes or clarifications will be posted with an updated effective date.
- Continued Use: Your continued use of our services after policy changes take effect indicates acceptance of the updated terms.
Version History
We maintain a record of previous policy versions. If you need to reference an earlier version or understand specific changes, contact our privacy team for assistance.